Complaint

The complaint is the formal expression of Dissatisfaction against the services. The complainant can be an individual or an organization.

The complainant can use any of the modes of communication.
The complaint logged on SWTUV complaint log.
The complaint shall be recorded, acknowledged by Customer communication and shall be forwarded to Head System Certification.
In case of an anonymous complaint, or inadequate description, Head System Certification reserves the right of dealing with the complaint as deemed appropriate.
Head system Certification shall investigate, keep complainant updated on status, and communicate the decision & actions to the complainant.

If you are not satisfied with the service provided by SWTUV, you can directly fill the above form in or email us to [email protected]

The appeal is the expression of dissatisfaction on the result or outcome of the audit, certification decision or any other related matter

The appellant can use any of the modes of communication.
All the appeals shall be recorded and acknowledged by customer communication & shall be forwarded to Head System Certification.
Head System Certification shall ensure proper tracking of appeals.
Head system Certification shall investigate, keep appellant updated and communicate the decision & actions to the appellant .
The Head Systems Certification shall take suitable Corrective Action and Monitor its effectiveness