Skip to content

ISO 20000-1:2011 Lead Implementer Training

Course Overview

During this training course, you will gain a thorough knowledge & understanding of Information Technology Service Management System (ITSMS) and right interpretation of each clause of standard which leads to enhance the organization’s performance of ITSMS in accordance with ISO 20000.

Duration: 3 Days

Contents of Training:

  • Structure & Overview of ISO 20000-1:2011
  •  ITSMS Fundamentals
  • Thorough Review of ISO 20000-1:2011 Requirements
    • Each clause is discuss in this section and documents for compliance are prepared.
    • A complete set of documentation is prepared for 1 organization
  • Compliance Tools & Techniques
  • Role Play Exercises & Feedback
  • Examination

Who is it For:

Personnel who are involved in ITSMS development and maintenance, Managers, Supervisors & Other personnel handling ISO 20000-1 implementation and certification.

Objectives of Training:

  • To gain knowledge and skills required to understand, address & implement the requirements of ISO 22000-1
  • To be prepared for External Audit


Language Consideration


Continues Assessment during training & 90 min objective and subjective type written exam.


Lead Implementer Certificate for Successful candidates in examination and Training Attendance certificate for failed candidates.

Languages We Offer:

  • English
  • Hindi/Urdu
  • Tamil/Malayalam
  • Arabic

Quick Enquiry